Private service. Not a government agency.
At Holidays Experts, your privacy matters to us. Our goal is to provide smooth and secure visa and travel services while respecting and protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our services.
If you have any questions or concerns, feel free to reach out. We are committed to providing clear, fair, and timely support.
We take your privacy seriously and ensure that your personal information is handled with care, confidentiality, and security. This policy outlines how we manage your personal data in line with industry best practices.
Active Information: You may directly provide us with:
Your name, email address, and contact number
Nationality and travel-related documents
Background details (work, family, education)
Reviews, feedback, or subscriptions to updates
When you browse our website, we may collect:
IP address, browser type, device type
Pages visited, time spent on site, clicks
This helps us understand site usage and improve your experience.
Like most websites, we use cookies to:
Improve website performance
Remember your preferences
Analyze visitor behavior
You can choose to disable cookies in your browser settings; however, some features of our website may not function properly without them.
We use your information for:
Processing visa and travel-related services efficiently
Personalizing and improving our services
Communicating updates, offers, or important notifications
Understanding website usage to enhance user experience
By using our services, you consent to the collection and use of your data as described.
We use secure technologies and procedures to safeguard your personal data, including:
Firewalls and encrypted systems
Secure storage of both paper and digital files
Regular system monitoring to prevent unauthorized access
Your information is accessible only to authorized personnel on a need-to-know basis.
We may update this Privacy Policy from time to time, especially when legal requirements or business practices change. All updates will be posted here, and we encourage you to review it periodically.
Holidays Experts will not be responsible for any indirect or unforeseen damages related to the use of this website or our services, including interruptions, errors, or data loss.
By using our website, you agree to defend and indemnify Holidays Experts against any claims, losses, or expenses arising from misuse of our services or content.
We strive to provide accurate and up-to-date information; however, we do not guarantee the completeness or reliability of website content. Any reliance on our content is at your own discretion.
We reserve the right to update or change our services, website content, or pricing at any time without prior notice.
If you have questions about our Privacy Policy or how your data is used, please contact us:
Email: info@holidaysexperts.co.uk
Website: www.holidaysexperts.co.uk
Holidays Experts is a private travel and visa consultancy company. We are not affiliated with, endorsed by, connected to, or acting on behalf of any government agency or authority, including:
Any embassy, consulate, or high commission
VFS Global
TLScontact
BLS International
UK Visas and Immigration (UKVI)
Any Schengen member state immigration authority
All embassy, consulate, visa centre, and government fees are separate from our consultancy/service charges and are payable directly to the relevant authorities where applicable.
Visa approval decisions are made solely by the respective embassy or consulate. Holidays Experts does not guarantee visa issuance or appointment availability.
At Holidays Experts, we aim to provide reliable and professional travel and visa consultancy services. Our refund policy is outlined below:
If we are unable to secure a visa appointment within the timeframe promised at the time of purchase due to circumstances within our control, you may be eligible for a full refund of our service fee.
Refund requests for document checking, application assistance, and consultancy services are reviewed on a case-by-case basis. Requests must be submitted within 14 days of purchase.
The following fees are non-refundable:
Embassy or consulate fees
Visa centre fees (including VFS Global, TLScontact, and BLS International)
Travel insurance fees
Translation, courier, or third-party service charges
Services that have already been completed, submitted, or delivered
Visa approvals and refusals are solely at the discretion of the respective embassy or consulate. Holidays Experts cannot guarantee visa issuance and refunds are not provided in cases of visa refusal.
To request a refund, please contact our support team with your order reference and payment details at:
